Gloria Stone - Google Review

1 Star - "Not impressed. One star given grudgingly. Visited yesterday morning to look at a small Diahatsu 'Columbus' van I was really interested in and had noticed the day before on Sunday when the business was closed. Unfortunately the van was in the workshop for a habitation test so I could not view it. An appointment was booked for 12 o'clock today to view the van. On arrival I was informed the van was sold last night. Not really good customer relations is it? My name and appointment time was written on their white board. I appreciate that you should maybe check before you set off - but when you have an actual appointment to view ... Just as well I only live a couple of miles away. Apologies were given. There are always motothomes for sale - but I won't be buying one from this firm."

AEG Reply - Good afternoon Mrs Stone, thank you for your comments, we do appreciate all feedback from our customers. Your appointment to view the vehicle was arranged for noon today to call in to see the vehicle after full preparation, unfortunately another customer also interested in the vehicle came in last thing yesterday as it was being parked back onto the forecourt for display and agreed to purchase the vehicle and paid a full deposit and completed an order which took the vehicle off sale, it is unfortunate that this happened prior to your visit. You also mentioned you would be interested in looking at two other vehicles on your earlier visit, the ‘Gatcombe’ and the DFSK conversion, which are both currently still for sale. If you like to view these, or any other alternative motorhomes then please do not hesitate to contact our Sales Manager, Lee, on 01384 848439 and he will be more than happy to show you the options, or come out to your home to discuss. Please have our complete assurance that we value all our customer enquiries and if you feel we have let you down in this instance please accept our apologies but we would ask that you let us work with you to find an alternative and draw the matter to a favourable conclusion.

Kind regards

Mike Shuttleworth

General Manager

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