Career opportunities at AEG Motorhomes

Customer Contact & Enquiry Executive Wanted at AEG Motorhomes!

About Us

AEG Motorhomes is a leading provider of high-quality motorhomes and campervans, based in Stourbridge. We pride ourselves on delivering excellent customer service and ensuring every customer receives a professional and positive experience.

As our business continues to grow across Motorhome Sales, KGM Vehicle Sales, Service & Repairs and our wider aftersales operations, we are looking for a dedicated Customer Contact & Enquiry Executive to join our team on a full-time, permanent basis.

The Role

The Customer Contact & Enquiry Executive will act as a central point of contact for customers across the business, managing incoming telephone calls and enquiries received through our website, AutoTrader, manufacturer leads, social media and email.

The successful candidate will ensure that every customer receives a prompt and professional response, with enquiries accurately recorded within our Pinnacle DMS system and progressed or allocated to the appropriate department.

This is an important customer-facing role that will help ensure enquiries are handled efficiently while supporting our Sales, Service and KGM teams.

Key Responsibilities

Telephone Management

• Answer all incoming telephone calls professionally and provide an excellent first impression of the business.
• Qualify customer requirements and direct calls efficiently to the appropriate department.
• Take detailed messages when team members are unavailable.
• Ensure customer callbacks are logged and monitored.
• Help reduce missed and abandoned calls.
• Monitor call volumes and identify periods of increased demand.

Sales Enquiry Management

• Manage enquiries received through the company website, AutoTrader, manufacturer leads, social media and email.
• Respond promptly to customer enquiries.
• Qualify customer requirements and identify their needs.
• Accurately record enquiries within Pinnacle DMS.
• Allocate leads to the appropriate member of the Sales team.
• Monitor follow-up activity.
• Escalate urgent or high-priority opportunities where appropriate.

Service Enquiries

• Coordinate customer enquiries relating to repairs, habitation checks, MOTs, warranty, accessories and workshop bookings.
• Ensure enquiries are directed to the appropriate member of the Service or Aftersales team.
• Assist with ensuring customers receive timely responses and updates.

Customer Communication

• Make appointment confirmation and courtesy follow-up calls.
• Follow up missed calls and customer enquiries.
• Provide customers with updates where required.
• Assist with customer satisfaction calls.
• Support the business with customer review requests.

Pinnacle DMS Administration

• Ensure customer interactions and enquiries are recorded accurately within Pinnacle DMS.
• Record relevant information including lead source, vehicle of interest, customer requirements, department allocation, outcome and follow-up dates.
• Maintain accurate and up-to-date customer and enquiry records.

Additional Responsibilities

The role may also support the wider business with:

• Manufacturer lead compliance.
• Marketing campaigns.
• Database cleansing and maintaining CRM data quality.
• Customer retention campaigns.
• Lost sales analysis.
• Workshop reminder calls.
• Accessory promotions.

About You

We are looking for someone who is:

• Professional and confident when communicating with customers.
• Friendly, approachable and able to provide an excellent first impression of the business.
• Highly organised and able to manage multiple enquiries and tasks.
• Proactive and able to follow up enquiries effectively.
• Comfortable working across different departments and with a wide range of customers.
• Able to remain positive and professional when working under pressure.
• Reliable and committed to providing a high standard of customer service.
• Comfortable using computer systems and accurately recording customer information.
• Able to work as part of a team while also managing their own workload.

Experience within a customer service, sales administration, call handling or automotive environment would be beneficial.

Requirements

• Excellent verbal communication skills, with the ability to communicate clearly and professionally with customers and colleagues.
• Strong organisational and administrative skills.
• Ability to work effectively as part of a team.
• Ability to remain positive and professional under pressure.
• A proactive and reliable approach to work.
• Good attention to detail and accuracy when recording customer information.
• Ability to work full time, 40 hours per week.

What We Offer

• Full-time, permanent position.
• Salary: Negotiable depending on experience
• 40 hours per week.
• Opportunity to work within a growing motorhome and automotive business.
• Work alongside a friendly and experienced team.
• Gain experience across Motorhome Sales, KGM, Service and Aftersales.

Valeter wanted at AEG Motorhomes in Stourbridge

About Us:

AEG Motorhomes is a leading provider of high-quality motorhomes and campervans based in Stourbridge. We pride ourselves on delivering excellent customer service and ensuring our vehicles meet the highest standards. As our business grows, we are looking for a Valeter to join our team full time.

Job Description:

We are seeking a dedicated and professional Valeter to join our team on a full-time basis, specialising in the preparation and presentation of motorhomes and campervans. The ideal candidate will take pride in their work, have a strong eye for detail, and demonstrate a commitment to delivering outstanding cleanliness and presentation standards. A keen interest in leisure vehicles and outdoor living is a bonus, along with a proactive and reliable work ethic.

Key Responsibilities:

• Ensure all motorhomes and campervans are cleaned, valeted, and presented to the highest standard, both inside and out, prior to display, handover, or delivery

• Conduct full pre-delivery valets, ensuring vehicles are showroom-ready for customer collection or presentation

• Perform routine cleaning and detailing of stock vehicles on-site, maintaining consistent visual standards across the forecourt and showroom

• Complete vehicle valeting documentation and checklists accurately to support smooth handovers and internal processes

• Report any vehicle defects or damages found during cleaning to the Service or Sales Manager promptly

• Maintain stock of valeting supplies and ensure all equipment is kept clean, tidy, and in good working order

• Assist with the movement of vehicles around the site as required (subject to valid driving licence)

• Support the Sales and Aftersales teams with additional cleaning or presentation tasks as needed during busy periods, handovers, or events

• Ensure work areas are clean, safe, and compliant with health and safety regulations at all times

• Take pride in upholding the company’s reputation for delivering high-quality, well-presented vehicles to customers

Requirements:

• Valid UK driving licence with a clean driving record.
• Ability to work flexible hours, including weekends and holidays as required.
• Excellent verbal communication skills – has the ability to convey information verbally to fellow team members and customers
• Stability under pressure – reacts well to change and stays positive despite setbacks
• Able to work as part of a team
• Reliable and takes pride in the quality of their work

Benefits:

• Competitive hourly rate.
• Opportunity to work with a dynamic and friendly team.
• Gain experience in the motorhome and campervan industry.
• Get your birthday off!

How to Apply:

If you are interested in joining AEG Motorhomes as a valeter, please send your CV to [email protected]

Zero Hour Driver wanted at AEG Motorhomes in Stourbridge

About Us:

AEG Motorhomes is a leading provider of high-quality motorhomes and campervans based in Stourbridge. We pride ourselves on delivering excellent customer service and ensuring our vehicles meet the highest standards. As our business grows, we are looking for reliable and flexible drivers to join our team on a zero-hour contract basis.

Job Description:

We are seeking a dedicated and professional driver to transport motorhomes and campervans to various locations across the UK. This is a zero-hour contract position, meaning hours will vary based on demand. The ideal candidate will be responsible for the safe and timely delivery of vehicles, ensuring customer satisfaction and maintaining the company’s reputation for excellence.

Key Responsibilities:

• Safely transport motorhomes and campervans to designated locations, including customer homes, rental sites, and service centres.
• Conduct pre- and post-delivery inspections of vehicles to ensure they are in excellent condition.
• Maintain accurate records of deliveries and collections.
• Provide exceptional customer service, answering any questions customers may have upon delivery.
• Ensure all paperwork is completed accurately and promptly.
• Adhere to all road safety regulations and company policies.
• Report any vehicle issues or incidents to the management team immediately.

Requirements:

• Valid UK driving licence with a clean driving record.
• Previous experience driving motorhomes, campervans, or large vehicles is preferred.
• Strong knowledge of road safety regulations.
• Excellent customer service and communication skills.
• Ability to work flexible hours, including weekends and holidays as required.
• Reliable, punctual, and able to work independently.
• Physically fit and able to handle the demands of the job, including loading and unloading items as necessary.

Benefits:

• Competitive hourly rate.
• Flexible working hours to suit your availability.
• Opportunity to work with a dynamic and friendly team.
• Gain experience in the motorhome and campervan industry.

How to Apply:

If you are interested in joining AEG Motorhomes as a zero-hour driver, please send your CV to [email protected].